Cherished Radiators Terms and Conditions
Unless specifically agreed by Cherished Radiators Ltd (hereafter referred to as "we" or "us") in writing the following terms and conditions apply to all transactions between you and us. These terms will become legally binding on you when you forward a Sales Order to us. We reserve the right to alter these terms and conditions at any time. Each order you place is dealt with separately and will be subject to the terms current at the time you place your order.
All prices shown are exclusive of VAT, or any similar taxes in force at the moment of sale. VAT will be added at the current rate when you go through the checkout. Should the VAT rate change between time of order and time of supply, then the amount of VAT charged may need to be altered in line with VAT regulations.
Prices quoted on the website are subject to alteration at any time. The price you pay will be that given by us on when your order is acknowledged. It is your responsibility to check that the details are correct and to inform us of any variations.
If you have an account with us it is strictly on 30 day terms. There are no exceptions to this. We reserve the right to suspend any further deliveries to yourselves should these terms not be complied with. We reserve the right to refuse your order should payment difficulties arise. New customers will be charged on a Pro-Forma basis until their credit rating can be established.
Product prices do not include carriage. This is calculated depending on the method of transport required for the item. Larger or more delicate items will incur higher carriage costs. You will be informed of these costs at time of order.
Cancellation and Return of Goods
Orders can be cancelled providing the items have not yet gone into production. Once production has begun the order cannot be cancelled. All cancellations should be made in writing to us by email, fax or post.
Orders for stock products cancelled will attract a restocking charge of 25% providing they are returned to us in their original packaging, undamaged and in their original condition. Should that not be the case then they will attract a 75% restocking charge.
Due to the individual nature of Bespoke items , any cancellation more than 48 hours after the date of the order will be subject to a cancellation charge, to compensate for the fact that they are already in production. The level of this charge will vary depending on the work done and the costs already incurred. This charge can be up to 100% of the full price. No returns are allowed on bespoke radiators unless faulty. This in no way affects your statutory rights, and our warranty accompanying the product.
We do not collect return items. It is up to the recipient to return these goods in the condition they were received in.
Delivery can be made to yourselves, or directly to your customer. Whilst we take every effort to deliver the goods within the time frame given, these are only guidelines and are subject to change. They are applicable to mainland England and Wales only, all other areas may incur a longer delivery time. We cannot accept responsibility for delays caused by factors beyond our control such as mis-instruction, manufacturing delays, strikes or adverse weather conditions.
Delivery times may be longer during holiday periods and factory closures. We advise that you do not arrange installation until the products have been received and checked. We will not be held responsible for any arrangement of installation prior to receipt and acceptance of the products and any charges incurred in respect thereof.
All products must be checked and signed for in the presence of the delivery driver or nominated carrier.
Packaging is included in the price of the products and is non returnable (unless the product is returned in accordance with these terms and conditions). We will take reasonable steps to ensure that the product is correctly packed to ensure they are delivered in good order. We take no responsibility for any defects arising after delivery from fair wear and tear, wilful damage, accident, negligence by you or a third party, if you use products other than those we recommend, if you fail to follow our installation instructions or if you carry out any alteration or repair without our prior approval.
Our liability to you for failure to deliver the goods, shall be limited to the cost to replace those not delivered with similar items.
If we are not able for whatever reason to deliver the whole order at once time, we reserve the right to deliver in installments. No extra delivery cost will be charged unless you have specifically asked for the order to be delivered in installments. If we are late delivering an installment or one installment is faulty, that does not entitle you to cancel the other installments.
If you fail to take delivery of the Products or fail to provide a genuine delivery address then , without prejudice to any other rights or remedy available to us we may store the Products until actual delivery can take place and will charge you for all reasonable charges including insurance which may be incurred. We will not be held liable for late delivery under these circumstances. After what we deem a reasonable period of time, we may resell the Products in order to recoup the cost of the item. You will remain liable for any shortfall under these circumstances.
Shortages, Defective Goods and Returns
All products must be checked on receipt. Please check that all expected items have been delivered, and are in good order. If a fault is found, or an item is missing then please contact us immediately. We give 3 days from date of delivery for you to inspect the product and contact us if any scratches, blemishes or other obvious damage is found. Where a defect or damage is not apparent on reasonable inspection you must notify us with a reasonable time after the defect becomes apparent. After checking, repack the item in it's original packaging, in order to prevent it becoming damaged prior to installation.
If we arrange for collection of an item or you wish to return an item it should already be in it's original packaging ready for collection, to prevent any further damage. Failure to keep and return the item in it's original packaging may make you liable to pay the full cost of the Product.
Should a Product leak after installation or otherwise become faulty within the warranty period, please contact us with 7 days of the fault becoming apparent. We will then, at our discretion, arrange for the product to be repaired or replaced. we do not cover any third party costs of plumbers damage to property or return of the item, warrenty covers the repair or replacement of the rail only.
Risk and ownership
The Products will be your responsibility from the time of delivery. Ownership of the Products will only pass to you when full payment has been received, including any delivery charges.
Guarantees vary from two to five years depending on the radiator in question. Please ask for details when you order your radiator. All guarantees are for product only in respect to quality or workmanship.
All samples, drawings, Photos , descriptive matter, specifications and advertising issued by us and any descriptions contained in our brochures or on our web site are issued or published for the sole purpose of giving an approximate idea of the Products described in them. Items may vary slightly in appearance to photos due to different suppliers or manufacturing processes, but the basic parameters of use style and quality will remain the same.
Whilst we take the utmost care to check that any technical data is correct we advise that pipe work is not altered or adjusted until the new Product has been received, and fixed into it's final position. We will not accept any claims relating to inaccurate pipe centre, or other technical information.
Please note that colours from RAL charts or colour chips may vary slightly due to manufacturing tolerances.
Towel rails and Radiators are not intended to dry wet or sodden items. They are suitable for airing and warming towels only. Attention needs to be given not to overload the rail, which could result in overheating.
You may note transfer any of your rights or obligations under these Terms to any other person without our prior written consent.
If we fail, at any time, while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived said rights and will not mean that you do not comply with those obligations. If we do waive a default by you, that does in no way set a precedent for future defaults. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and confirm this in writing.
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